Mowing down psychological tall grass and tangled weeds; clearing the field and planting new seeds. Thoughts lifted from my angry days, when someone asks my opinion and then denies it. If I tell you my favorite color, who else would have the "right" answer? Challenge it, oppose if you must, but to correct it is to erase my existence. If we all had the same thoughts, there would be no need for democracy. Cogito Ergo Sum.


It's your world, Boss

That line is from The Shawshank Redemption; a movie about prison.

Today I got an email from my bank, a bank that has an account with no money in it, because they paid a check on my behalf; then charging me $35 for the overdraft and presumably adding that to my credit report.



Because my ATT wireless bill is paid online. They of course want to have a "method of payment" recorded in their system that they can draw their funds on. I had originally used the account that is now empty, although not closed. I had added a different method of payment.

In my haste to may my bills, I did not realize that although I have used payment method #2 for the last three bills, the old account still shows up first on the list and is the default for online bill pay.

My fault.

Nobody's fault but mine.

So, mad as hell at myself today, I go to to delete that method of payment so I don't make this mistake again.

Guess what?

After spending 20 minutes scratching my head at the 300 buttons, pull downs and re-directs on their page, I could not find one way to delete an existing method of payment.

So I call their customer support.

Ten minutes on hold.

Customer support guy tells me that the only way to delete a method of payment is for customer service, (this guy) to delete ALL the methods of payment and to re-enter any one that I want to use in the future.

Have you noticed that the burden is always on us to do what they want
they set the rules for how it will be done

and despite all the comments they gleefully speak into your ear about how much you can do at, despite all the "is there anything else I can do for you today, Sir?" obsequeous and false joy and protocol they speak, in the end, it's NOT all for the customers after all.

I can add a method of payment online without help from customer service over the phone

...but I cannot delete that same method of payment unless I get on the phone, wait for a customer service representative, and have him delete


the methods of payment, having then to start over and add the one I want to use even if it was just there only a few moments earlier.

"It's your world, Boss"


Unknown said...

What does "It's your world, boss." means?

snafubar said...

The line comes from the movie "The Shawshank Redemption"; in prison, the guards and the warden can rule with impunity; (unless they get caught). So even when they are wrong, even what they are doing is illegal, immoral and completely unjust, there's no one around to stop them.

So if you're the boss, it's your world.

if you're not the boss, it's best to say "it's your world, Boss" or they can always make it worse.

Here's the quote, but beware, these scenes are "not for all viewers"; they are violent and there is some sexual content (most of which has been edited from this quote, but if you watch the movie, it's much more overt)

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